Fault Reporting Form

Please complete the form below to report your fault.

Visit the Help Centre for troubleshooting tips before reporting your fault. Help Centre

Please fill in your invoice number from the project. This can be found on the top right hand corner of the invoice
Visit the Help Centre to see our troubleshooting recommendations 
Please describe in detail what is wrong with the product
If you are unsure please refer to your invoice
How many lights are not working/have a fault?
Please take pictures or videos of the luminaries and of the drivers
Please tell us the location on site, the mast number, the fitting position on the mast. Refer to the original drawing for mast numbers where possible. If you do not have this information please describe in as much detail the location of the mast i,e mast is in the left-hand corner next to the gate. 

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